Support

A question, a problem? Write to us at [email protected]. We generally reply within two business days.

Frequently asked questions

I got a new phone or reinstalled the app

In Profile, sign in with the same Apple (iPhone) or Google (Android) account as before: you'll find your inventory, your recipes and Premium again. Without signing in, your data stays attached to the old device.

Premium doesn't show up after my purchase

Check that you are signed in with the account used for the purchase, then tap "Restore purchases" in Profile.

Cancelling or changing my subscription

From the store: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions. The "Manage subscription" link in the app takes you straight there.

A refund

Payments are collected by the App Store or Google Play: refund requests are made with them (reportaproblem.apple.com for Apple, Google Play order history for Android).

The analysis got it wrong

Correct the ingredients on the "Got everything?" screen before continuing. An analysis that fails is refunded to you, within the limits stated in the app.

A recipe is a problem

Open the recipe and tap "Report a problem with this recipe", or write to us.

Deleting my data

See Delete your account.